Enterprise Car Rental Information

Instructions for pick-up: 

Upon arriving at the arrivals hall, please proceed by following the signs leading to the rental car area. Visit the counter to obtain your rental contract, and then follow the provided instructions to reach your vehicle in the second-floor rental car park—no shuttle service required.

 

You can contact Enterprise Naples airport location at +39 081 751 8899

 

Drop-off instructions: 

Please seek clarification on drop-off instructions from the car provider when picking up the vehicle.


Business hours:

Sunday

08:00 AM - 23:00 PM

Monday

08:00 AM - 23:00 PM

Tuesday

08:00 AM - 23:00 PM

Wednesday

08:00 AM - 23:00 PM

Thursday

08:00 AM - 23:00 PM

Friday

08:00 AM - 23:00 PM

Saturday

08:00 AM - 23:00 PM

Tips for renting a car from Enterprise Rent-A-Car at Napoli airport

  • 1. Book in Advance: Reserve your rental car in advance through Enterprise's official website or customer service. This can often result in better rates and ensure vehicle availability.
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  • 2. Check Age Requirements: Verify the minimum and maximum age requirements for renting a car from Enterprise. Take note of any age-related restrictions or additional fees.
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  • 3. Review Rental Agreement: Carefully read and understand the terms and conditions outlined in your rental agreement with Enterprise. Pay attention to fees, insurance coverage, fuel policies, and mileage restrictions.
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  • 4. Provide Necessary Documents: Ensure you have all required documents, including a valid driver's license, passport, and a credit card in the primary driver's name.
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  • 5. Inspect the Vehicle: Thoroughly inspect the rental car for any pre-existing damage before driving away. Report any issues to the rental staff and document them for clarity.
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  • 6. Understand Fuel Policy: Clarify the fuel policy with Enterprise. Confirm whether you need to return the car with a full tank or if other options are available.
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  • 7. Mileage Limitations: Be aware of any mileage limitations specified in your rental agreement. Some agreements may have restrictions on the number of kilometers or miles allowed per day.
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  • 8. Emergency Contact Information: Keep Enterprise's contact information and the local emergency number readily available for any emergencies or questions during your rental period.
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  • 9. Consider Additional Coverage: Evaluate Enterprise's additional insurance coverage options. Check whether your existing insurance or credit card provides coverage for rental cars to avoid unnecessary expenses.
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  • 10. Return the Car on Time: Adhere to the agreed-upon return time to avoid late fees. If you need to extend your rental period, contact Enterprise in advance.
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  • 11. Use the Enterprise App: Consider using the Enterprise mobile app for convenient access to reservation details, location information, and potential promotions.
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  • 12. Contact Customer Service: If you have any questions or concerns during your rental period, don't hesitate to contact Enterprise's customer service for assistance.

Enterprise Rental Conditions

 
  • Driver Requirements

    The minimum rental age is 19 years. For Compact and Intermediate car groups, the minimum age is 21 years, while for Standard and Fullsize, it is 25 years. Luxury car groups have a minimum age requirement of 27 years. A young driver fee is applicable to drivers under 25.

    There is no maximum rental age, and therefore, no senior driver fee is applied. The driver's license must have been issued by authorized authorities at least 1 year before the rental commencement date.
 
  • Insurance

    Every supplier places a premium on financial stability to ensure the delivery of premium car rental services with valid insurance. Enterprise reserves the right to reject your request in the absence of valid insurance. Nevertheless, there are instances where an insurance protection plan may not be obligatory:
 
  • If you already possess initial coverage applicable to international pickups and the chosen car type/class.
  • When your credit card provider extends an additional insurance option, affording coverage for both yourself and rental cars abroad.
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  • Deposit 

    A deposit will be temporarily secured on the customer's credit card until the conclusion of the rental period. The specific deposit amount will be determined upon pickup, as it is contingent on the type of vehicle selected.
 
  • Payment Policy

    Upon pick-up, customers are obligated to pay the rental amount along with a deposit. The following credit cards issued in the main driver's name are accepted: MasterCard, Visa, and American Express. Other cards or cash payments are not accepted.
 
  • Optional Extras and Services

    Enterprise at Napoli Airport provides additional services such as child seats, GPS systems, and ski racks, each with an associated daily fee. Although these optional extras can be chosen when making a reservation, it's important to emphasize that they are not included in the standard rental cost. Payments for special equipment are handled at the rental desk and are processed in the local currency (euros).
 
  • Fuel Policy

    The car is supplied with a full tank of fuel and should be returned with an equivalent amount to avoid incurring extra charges.

FAQ's

Enterprise Rental Services at Napoli airport FAQs

    The Enterprise Rent-A-Car rental site is located at Apt Capodichino, Viale Comandante Umberto Maddalena, 21, 80144 Napoli NA, Italy 

    You can contact this location at +39 081 751 8899

    Certainly, Enterprise car rentals at Napoli Airport commonly accept both credit and debit cards. Debit cards bearing VISA, MasterCard, or Discover logos are typically acknowledged, while prepaid cards or non-credit cards lacking these specific logos might not be accepted. It's crucial to verify the payment policies with the particular Enterprise branch at Napoli Airport, as they may differ. Moreover, utilizing a debit card for payment may be subject to certain conditions, such as presenting a return ticket and ensuring that the address aligns with the information on the driver's license.

    Indeed, when renting a car, including through Enterprise, it is common for car rental companies to request a deposit or place a hold on a credit/debit card. The exact deposit amount may vary depending on factors such as the type of vehicle, the duration of the rental, and the policies of the rental company.

    Certainly, Enterprise car rentals at Napoli Airport typically permit the inclusion of an additional driver. However, there may be particular conditions or fees linked to adding an extra driver. For precise and current details regarding policies, requirements, and any applicable charges for additional drivers, it is recommended to inquire directly with the specific Enterprise branch at Napoli Airport or review their official terms and conditions.

    Yes, if you want to have an additional driver, it will cost you €18 per day

    Typically, when renting a car from Enterprise in Napoli or any other location, you have the opportunity to choose a vehicle based on availability within the category you've reserved. Enterprise usually provides a selection of cars within the category you booked (e.g., economy, compact, intermediate, etc.).

    Enterprise car rentals at Napoli Airport offer supplementary services, including child seats, GPS systems, and ski racks, which can be obtained for an additional daily fee. It's worth emphasizing that snow chains are not available for rental, as the vehicles are equipped with all-season tires.

    To secure a car rental from Enterprise or any other car rental company at Napoli Airport, you generally require the following documentation: a valid driver's license, a credit card, your passport or national ID, the rental voucher or reservation confirmation, and information for any additional drivers.

    On average, a rental car from Enterprise Rent-A-Car at Napoli airport costs €18 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year. 

    The Intermediate category, featuring models like the Volkswagen T-Cross or similar options, is the rental car type most commonly selected from Enterprise Rent-A-Car at Napoli Airport.

    Yes

Enterprise Return and Extension Policies

    To drop off your Enterprise rental car at Napoli Airport, follow the signs directing you to the car rental return area. Park your vehicle in the designated parking area, and if there is a counter specified, leave the key and documents in the drop box at the counter. If you have specific instructions or are unsure about the drop-off location, you can inquire at the Alamo rental counter or check with the airport information desk for assistance.

    After business hours service can be arranged upon request and incurs an additional charge. To avail services outside regular hours, the renter is required to provide specific details: flight number and train number. The service outside business hours has a maximum duration of 59 minutes.

    Additionally, there is a grace period of 59 minutes during regular working hours, ensuring the car remains guaranteed for the customer in case of delayed pick-up.

    If you find yourself needing to return your Enterprise rental car late at Napoli Airport, it is crucial to promptly contact the dedicated Enterprise office at the airport. Swift communication about the delay is essential. The rental car company is likely to have specific guidelines and procedures for late returns, and they will provide instructions on the necessary actions to be taken.

    Certainly, extending the duration of your Enterprise car rental at Napoli Airport is generally possible if you need the vehicle for a longer period. It's important to note that availability and additional charges may be applicable for the extension. To prolong your rental, you can either contact the Enterprise office directly at Napoli Airport or use the online platform through which you initially made your reservation.

    Certainly, you have the flexibility to collect an Enterprise vehicle at Napoli Airport and return it to an alternative location. Nevertheless, it's important to be aware that additional charges may apply, such as a one-time drop fee or mileage charge. Additionally, the rate for one-way rentals may be higher compared to returning the vehicle to its original location.

    Indeed, returning an Enterprise rental car to an alternative location might lead to additional costs, encompassing a one-time drop fee, mileage charges, or an increased rental rate for one-way rentals.

    Typical price range from €50 to €100

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