Hertz Car Rental Information

Pick-up instructions: 

After arriving at the arrivals hall, follow the signs leading to the rental car area. Proceed to the Hertz counter to obtain your rental contract. Follow the provided instructions to reach your vehicle in the second-floor rental car park; there is no need for a shuttle.

 

You can contact Hertz Napoli airport location at +39 081 231 1200

 

Drop-off instructions: Please clarify Drop-off instructions with Hertz upon Pick-up.

Business hours:

Sunday

07:30 AM - 23:30 PM

Monday

07:30 AM - 23:30 PM

Tuesday

07:30 AM - 23:30 PM

Wednesday

07:30 AM - 23:30 PM

Thursday

07:30 AM - 23:30 PM

Friday

07:30 AM - 23:30 PM

Saturday

07:30 AM - 23:30 PM

Tips for renting a car from Hertz Rent-A-Car at Napoli airport

  • 1. Early Reservation: Book your rental car in advance through Hertz's official website or customer service. Early reservations often result in better rates and ensure availability.
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  • 2. Check Age Requirements: Confirm the minimum and maximum age requirements for renting a car from Hertz. Take note of any age-related restrictions or additional fees.
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  • 3. Review Rental Agreement: Carefully read and understand the terms and conditions outlined in your rental agreement with Hertz. Pay attention to fees, insurance coverage, fuel policies, and mileage restrictions.
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  • 4. Required Documentation: Ensure you have all necessary documents, including a valid driver's license, passport, and a credit card in the primary driver's name.
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  • 5. Vehicle Inspection: Conduct a thorough inspection of the rental car for any pre-existing damage before driving away. Report any issues to the rental staff and document them for clarity.
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  • 6. Fuel Policy Clarification: Clarify the fuel policy with Hertz. Understand whether you need to return the car with a full tank or if other options are available.
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  • 7. Mileage Limit Awareness: Be aware of any mileage limitations specified in your rental agreement. Some agreements may have restrictions on the number of kilometers or miles allowed per day.
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  • 8. Emergency Contacts: Keep Hertz's contact information and the local emergency number readily available for any emergencies or questions during your rental period.
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  • 9. Consider Additional Coverage: Evaluate Hertz's additional insurance coverage options. Check if your existing insurance or credit card provides coverage for rental cars to avoid unnecessary expenses.
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  • 10. Timely Return of the Car: Adhere to the agreed-upon return time to avoid late fees. If you need to extend your rental period, contact Hertz in advance.
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  • 11. Hertz Gold Plus Rewards: Consider joining the Hertz Gold Plus Rewards loyalty program for benefits like faster pickups, exclusive promotions, and the ability to earn points.
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  • 12. Contact Customer Service: If you have any questions or concerns during your rental period, don't hesitate to contact Hertz's customer service for assistance.

Hertz Rental Conditions
 

  • Driver Requirements

    The minimum age for renting is 21 years, and drivers under the age of 25 may incur a young driver fee. There is no maximum age limit, and therefore, no senior driver fee is applied. The driver's license must have been issued by authorized authorities at least 1 year before the rental commencement date.
 
  • Deposit and Deductible Policy

    A deposit will be authorized on the customer's credit card until the conclusion of the rental period. The precise deposit amount is established during pickup, contingent on the type of vehicle. Young drivers may be subject to a higher deductible/excess.
 
  • Payment Policy

    Upon pick-up, customers are required to pay the rental amount and provide a deposit. Deposits can be made using Diners, MasterCard credit card, VISA credit card, or American Express credit card. For Luxury, Premium, Cabrios, and Special car group rentals, a minimum of two credit cards issued in the main driver's name are necessary. All credit cards must support CHIP and PIN verification; those lacking this capability will not be accepted. Only cards issued in the main driver's name are valid, and Visa Electron, Maestro, PayPal, and Prepaid cards are not accepted.
 
  • Optional Extras and Services

    Various special equipment options are offered, including a GPS navigation system, baby seat (up to 1 year), child seat (2-4 years), booster seat (4-10 years), and Wi-Fi. Prices for these add-ons are available on the booking page. Additional drivers can be added, but each will result in an additional fee. Both Young Driver and Additional Driver fees apply to young additional drivers. All drivers must be present during vehicle pickup and provide valid documentation. The first additional driver is included at no extra cost.
 
  • Fuel Policy

    The car is supplied with a full tank of fuel and should be returned with an equivalent amount to avoid extra charges. Alternatively, the renter has the option to purchase a full tank of fuel at the start of the rental and return the tank empty.

    For electric vehicles, they must be returned with the same battery charge as at pick-up to avoid additional charges (calculated per kWh). An additional administrative fee will be applied if the vehicle is returned with less than 20% battery charge remaining.

FAQ's

Hertz Rental Services at Napoli airport FAQs

    The Hertz Rent-A-Car rental site is located at Area Parcheggio Autonoleggi, Hertz Napoli Aeroporto – Varco Viale Umberto Maddalena Varco, Viale Comandante Umberto Maddalena, 80141 Napoli NA, Italy 

    Phone:+39 081 231 1200

    Certainly, Hertz car rentals typically welcome both credit and debit cards, with specific guidelines in place. When using a debit card, it is usually necessary to provide evidence of a corresponding return airline flight and present two valid forms of identification. Debit cards may also be accepted if they are linked to your Gold Plus Rewards profile or for Insurance Replacement rentals. Regardless of the card used for the reservation, you have the flexibility to make the payment with a debit card at the conclusion of your rental.

    Certainly, Hertz car rentals at Napoli Airport usually require a deposit. The specific deposit amount is determined during pickup and may vary based on the selected vehicle type. This deposit is typically held on the customer's credit or debit card as a precautionary measure and is refunded upon the conclusion of the rental period, provided there are no additional charges or damages. It is advisable to check with the particular Hertz location at Napoli Airport for accurate and up-to-date information on deposit policies.

    Hertz offers the Loss Damage Waiver (LDW) as a solution to address concerns related to vehicle damage. Opting for LDW ensures that you are not held accountable for any damage or loss to the Hertz car, with the exception of prohibited use. If you decide to decline LDW, you take on the responsibility for damage, theft, vandalism, collisions, fires, or natural events, regardless of fault.

    Indeed, including an additional driver in Hertz car rentals at Napoli Airport is typically permitted. However, specific conditions and fees may apply to this option. It is essential to directly communicate with the Hertz location at Napoli Airport and understand their policies regarding additional drivers. In many cases, the primary renter's spouse or domestic partner may be allowed as an additional driver without incurring extra charges, while other additional drivers may involve additional fees. Always inquire about any fees and requirements related to adding drivers when making your reservation or during the car pickup process.

    Yes, the typical price is €18 per day.

    When renting a car from Hertz at Napoli Airport, you can customize your rental experience by opting for additional amenities such as child seats or GPS navigation systems, each incurring an extra daily charge. Additionally, you have the flexibility to customize your insurance coverage with various plans, including Liability Insurance Supplement, Loss Damage Waiver, Limited Loss Damage Waiver, Partial Damage Waiver, and Personal Effects cover.

    To secure a Hertz car rental at Napoli Airport, you generally require the following documents: a valid driver's license, a credit card, the reservation confirmation, proof of identification, and flight information if applicable.

    On average, a rental car from Hertz Rent-A-Car at Napoli airport costs €27 per day. However, it's important to note that the daily rental rates can vary significantly depending on the time of year.

    The Mini category, featuring models like the Smart Fortwo or similar options, is the rental car type most commonly selected from Hertz in Napoli.

    Yes

Hertz Return and Extension Policies

    The designated drop-off location for your Hertz rental car at Napoli Airport is typically the same place where you picked up the vehicle. Most car rental companies, including Hertz, have assigned drop-off areas or rental car return lots at the airport. Follow the signs indicating "Car Rental Return" or "Rental Car Drop-off" to locate the appropriate area.

    Services outside of regular business hours can be arranged upon request and are subject to an additional charge. There is a grace period of 29 minutes during regular working hours, ensuring the car remains guaranteed for the customer in case of delayed pick-up.

    Hertz's policy for late returns at Napoli Airport incorporates a 29-minute grace period, exempt from charges for delays. If the car is returned within 2 ½ hours after the scheduled pick-up time, hourly charges will apply. Going beyond this timeframe by more than 2 ½ hours will result in Hertz charging an additional day of rental.

    Certainly, just reach out to their reservation hotline and request to extend your rental.

    Depending on your vehicle category and travel route, you may have the option to return your Hertz car to a different location. It's important to note that there might be a One Way Fee associated with this choice, so it's advisable to discuss this with the car rental service before confirming your reservation.

    Yes

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